Are you someone who not only solves technical issues but truly understands them in depth? Do you get energy from more complex IT issues, improving environments, and helping customers and colleagues move forward? Then this could be your next step.
At a technology company, we are looking for a 2nd Line Support Engineer who maintains an overview, takes ownership, and contributes to stable and future-proof IT environments.
As a 2nd Line Support Engineer, you ensure that the IT environments of Managed Services clients function optimally. You tackle complex incidents, analyze the root cause of the problem, and provide sustainable solutions. Not only by restoring what is broken, but by structurally improving and looking ahead. You are an important point of contact for clients and a substantive sparring partner for colleagues. In this role, you combine technical depth with responsibility and customer focus.
What you do
- Analyze and resolve complex incidents, service requests, and changes within SLAs.
- Maintain an overview of open tickets and actively manage expectations towards clients.
- Perform proactive checks and identify improvement opportunities in IT environments.
- Act as a remote technical point of contact for clients.
- Keep documentation up-to-date and meticulously record actions performed.
- Contribute to process improvements and knowledge sharing within the team.
- Guide and support junior colleagues in their development.
Profile
You work in a structured manner and remain calm, even when pressure increases. You easily switch between different environments and priorities, without losing sight of the quality level. You communicate clearly, take responsibility, and dare to make decisions based on your expertise.
What they ask
- A completed technical MBO4/HBO education (preferably ICT).
- Minimum 3 years of relevant work experience.
- Able to analyze complex technical issues and implement solutions.
- In-depth knowledge of Microsoft Windows, Microsoft 365, Azure, and Intune.
- Experience with VMWare and ITIL/ISM.
How to apply
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