For a financial team within a real estate organization, a Rent Collection Officer is sought. This is a versatile role where administration, customer contact, laws and regulations, and financial insight come together. The ideal candidate is resilient, enjoys maintaining an overview, and is energized by finding appropriate solutions.
What you will do. As a Rent Collection Officer, you are responsible for managing your own collection portfolio. You ensure that payment arrears are addressed in a timely manner and guide dossiers from the first reminder to a carefully constructed collection process. You have daily contact with tenants, bailiffs, administrators, and colleagues, and know how to find the right balance between results-oriented action and human contact.
You constantly switch between administration, telephone contact, laws and regulations, and dossier management. Your duties include:
- Managing and monitoring rent arrears from A to Z
- Proactively contacting tenants regarding payment arrears
- Arranging and monitoring payment agreements
- Carefully building and managing collection dossiers in accordance with laws and regulations
- Liaising with bailiffs, administrators, and external parties
- Administratively processing agreements, correspondence
- Identifying risks and special circumstances within dossiers
- Contributing ideas for improvements within processes and services
- Supporting reports and administrative tasks within the financial team
Profile
You are socially skilled, professional, and not afraid to engage in conversation. You know how to communicate calmly and clearly, even when conversations become difficult. Additionally, you work accurately, maintain an overview, and enjoy taking ownership of your dossiers. You feel comfortable in a dynamic work environment where collaboration, responsibility, and results-oriented work are central.
What they ask
- MBO4 / HBO working and thinking level
- Experience in debtor management, rent collection, or financial administration
- Affinity with laws and regulations concerning collection (WKI is a plus)
- Good communication skills in Dutch
- Affinity with administrative processes and digital systems
Experience with rent collection or collection activities is a plus.
How to apply
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