This organization is a global community of highly talented people working together for a safer future. They are looking for Service Delivery Managers (SDMs) to manage their growing customer base and improve customer cybersecurity. There is room for professionals with several years of relevant work experience, as well as those with extensive experience.
What you do
In this role, you are responsible for a set of customers and act as their primary point of contact. You hold regular meetings to discuss the quality of service delivery and identify where further assistance can be provided. Your goal is to improve customer satisfaction and increase the value of the contracts.
- Build and maintain fruitful relationships with your own set of customers
- Grow the value of the contracts you manage, always aiming to increase the cybersecurity of customers
- Hold various formal and ad hoc meetings with the customer, such as (onsite) service meetings, service-related questions
- Work intensively with the account management team
- Ensure that the services provided are always in line with the contracted SLAs
- Analyze service usage and perceived service value
- Take responsibility for the satisfaction of your customers
What they ask You have a natural aptitude for maintaining relationships and are commercially skilled at identifying opportunities.
- A Bachelor's or Master's degree
- Affinity with, or knowledge and experience in, IT and cybersecurity
- A clear vision on customer relationships
- Possibly an ITIL Foundation certification
- Experience in a role with direct customer contact
- No issues with more in-depth screenings/background checks
- No issues with being on the road to visit customers
- Comfortable and confident communication in both Dutch and English (written and oral) with customers and colleagues
How to apply
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