As a Front Office employee, you and your team will be the on-site point of contact for all support needs of colleagues within a government organization. You will always help the customer and ensure they are informed in a timely manner about the progress of requests. You will fulfill a coordinating role between suppliers and customers, and build a local network of internal and external suppliers. The main goal is to ensure that the customer feels helped and is satisfied with the end result.
What you do
- Be the point of contact for support needs
- Take over the customer journey and inform about the progress of requests
- Fulfill a coordinating role between supplier and customer
- Build a local network of internal and external suppliers
- Be customer-friendly and think along with the customer
- Listen carefully and ask questions to gather sufficient information
- Always offer an alternative solution or direct the customer in the right direction, even if they are not at the correct address
What they ask
- Completed MBO4 education or demonstrably equivalent work and thinking level
- Proficiency in the Dutch language, both written and spoken
- Ability to collaborate with stakeholders at various organizational levels
- Experience working with business systems
- Proactively approach the customer, inquire about bottlenecks, and work with local suppliers to find solutions (responsible for coordination)
Preferences.
- Affinity with organizing events
Profile
- Empathetic
- Strong communication skills (written and spoken)
- Organization-oriented: knows hierarchical relationships, is aware of (in)formal rules, different positions and interests, acts according to internal rules, addresses the right person without bypassing others, and recognizes developments and sensitivities within the work environment
- A team player
- Independent
Practical
From 2025, employees of the organization will receive holiday pay and an end-of-year bonus via an Individual Choice Budget (IKB) of 16.33 percent of their salary. This budget can be flexibly used for:
- Exchange of up to 15 percent of the salary for commuting allowance
- The monthly difference between the reimbursement of personal transport costs for commuting and the fiscal maximum
- A bicycle for personal use, including accessories and insurance
- A computer that can also be used for work or study, including accessories and insurance
- A battery or electrical components for a bicycle
- Payment of trade union contributions
How to apply
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