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North BrabantHybrid40 hours/week<3months
This assignment involves elevating the central ITSM platform of a large organization in the retail sector to a higher level. You will ensure that this platform for IT services, business needs, and supplier relationships is seamlessly supported through improved functionality, technical management, and continuous development.
What you do
- Responsible for the functional and technical management, optimization, and continuous development of TOPdesk as a central ITSM platform
- Ensure the continuous availability, performance, and data quality of TOPdesk
- Translate ITSM processes into the platform's configuration
- Design and implement improvements and new functionalities, including automation and integrations with other IT tools
- Set up and maintain dashboards and reports to provide insight into service delivery and identify improvement opportunities
- Act as a liaison between processes, teams
- Support and train users
What they ask
- HBO (higher professional education) working and thinking level
- Demonstrable experience with TOPdesk management/setup, SaaS applications
- Knowledge of ITSM / ITIL processes
- Affinity with automation, data, reports
- Experience in complex organizations is a plus
How to apply
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