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North BrabantHybrid40 hours/week6-12months
The ICT team of a public educational institution is continuously evolving to further professionalize its services to clients. The IT Support team is the first point of contact for clients and the organization's calling card. The aim is to achieve high user satisfaction.
What you do
- Contribute to performing impact analyses for larger and/or more complex changes with potential risks.
- Contribute to the (further) development of processes and procedures.
- Support users with Windows 11 and Microsoft Office (365).
Profile
- Work and thinking level: minimum MBO (vocational education), for example MBO level 3 or 4 in ICT.
- Several years of relevant demonstrable experience in a similar role.
- Extensive experience in ITIL processes, preferably ITIL 4 or 5 certified.
- Good oral and written communication skills.
- Minimum CEFR level C1 Dutch and B1/B2 English.
- Demonstrable experience in supporting users with Windows 11 and Microsoft Office (365).
- Customer-focused, flexible, stress-resistant, strong analytical skills, and excellent problem-solving ability.
- Meticulous and presentable.
- Team spirit: a high degree of team responsibility, collaboration, knowledge sharing, giving and receiving feedback, and contributing to an open and inclusive work environment.
Desired.
- Relevant (Microsoft) certifications.
- Knowledge and experience with Topdesk.
How to apply
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