Do you want to contribute to a reliable, agile, and future-proof information provision for a government organization? As a functional manager, you ensure that IT products and services optimally meet the needs of the organization. You bring structure, analyze user needs, and translate them into concrete and high-quality solutions. Working for this organization means working in an environment where continuity, security, and availability of information provision are of great importance.
Together with your colleagues, you ensure that IT facilities function reliably and continue to meet the changing needs of the organization. Where necessary, you are willing to assist outside office hours. You will work in a department that is committed to supporting colleagues at home and abroad as effectively as possible: with the best equipment, the best supplies, and the best ICT.
What you do
As a Functional Manager, you are the connecting link between users, Product Owner, development teams, technical administrators, and suppliers.
- Ensure that IT products and services function well daily and continue to meet the organization's needs.
- Handle user questions and incidents.
- Analyze bottlenecks and translate wishes into clear requirements, user stories, and practical solutions.
- Collaborate with the Product Owner on the backlog.
- Establish acceptance criteria.
- Participate in refinement and other Agile/SAFe activities.
- Test new functionalities.
- Organize user acceptance tests (UAT).
- Translate feedback into concrete improvements.
- Contribute to lifecycle management, releases, security, and continuous improvement.
- Ensure that products, documentation, and processes remain in order.
- Work closely with colleagues, users, and suppliers.
What they ask Education:
- Completed HBO (higher professional education) degree or a completed MBO-4 (intermediate vocational education level 4) degree in combination with HBO work and thinking level, demonstrable through relevant work experience and/or an assessment.
- Education preferably focused on ICT, engineering, (technical) business administration, or a similar field.
Experience and professional knowledge:
- Minimum of three years of demonstrable experience as a functional manager or in a comparable position.
- Relevant knowledge and experience with managing applications and/or IT services.
- Knowledge and experience with handling incidents, user questions, and requests.
- Knowledge and experience with managing, testing, implementing, and releasing software.
- Knowledge and experience with lifecycle management of applications and software.
- Experience with performing and guiding user acceptance tests (UAT).
- Experience with supporting key users and maintaining contacts with users.
- Knowledge and experience with documenting, recording, and keeping information and documentation up-to-date.
- Demonstrable knowledge and experience with service management and administration tooling, such as Jira and ServiceNow.
- Knowledge of cybersecurity and experience with digitally securing IT products and/or services.
- Knowledge of AVG (GDPR) and DPIA and ability to apply them within functional management.
- Knowledge of and experience with Agile working and with relevant management and service management methodologies, such as BiSL and ITIL.
Preferences:
- A relevant certification in cybersecurity is a plus.
- Knowledge of AI applications and cloud solutions is a plus.
Profile
- Solution-oriented and translates issues into concrete and feasible solutions.
- Open to both expected and unexpected changes and knows how to respond flexibly and effectively.
- Can switch quickly and find their way even under changing circumstances.
- Can combine and prioritize different activities and interests well.
- Actively collaborates and contributes to the common result.
- Identifies opportunities to improve the work, service, or results of the team and comes up with concrete improvement proposals.
- Has an eye for quality and takes responsibility for the quality of their own work.
How to apply
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