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HainautHybridHours negotiable<3months
Within an organization in the insurance sector, this assignment concerns the activity of an SI Consultant for the Service NOW tool. The consultant will be responsible for managing ITIL processes (Incidents, requests, and changes) and supporting the teams.
What you do
- Needs analysis
- Drafting specifications
- Testing solutions
- Monitoring and production deployment
- Drafting user manuals
- Contributing to user and support team training
- Participating in technical problem analyses
- Contributing to performance and service quality
What they ask
- Implementation of incident, request, and change management
- Service Now ITSM module
- Agile development methodology (Scrum)
- Management of the ITSM platform run
- ITIL processes (Incidents, Requests, and Changes)
- Expertise with the ITSM Service Now tool > 3 years
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