For a Digital Workplace team, a Service Owner is sought, responsible for End User Communication & Collaboration services. The role covers service ownership, operational follow-up, stakeholder coordination, and continuous improvement across a range of workplace communication and collaboration services. The consultant will work with internal stakeholders and external service providers to monitor service quality, follow up on operational execution, and ensure actions and improvements are delivered.
What you do
- Own End User Communication & Collaboration services
- Monitor service quality and operational performance
- Follow up on service delivery by external partners
- Coordinate operational activities and stakeholders
- Identify and drive service improvements
- Manage and improve existing operational processes
- Define and implement processes where required
Technologies.
- Microsoft Teams Rooms
- Logitech meeting room hardware
- Microsoft 365
- Mimecast
- AudioCodes
- Genesys Contact Center
Profile
- Experience as a Service Owner, Service Manager, or similar role
- Knowledge of Digital Workplace and End User Computing services
- Knowledge of Microsoft 365 and Microsoft Teams
- Understanding of meeting room, telephony, email, and collaboration services
- Experience working with external IT service providers
Languages.
- English, ideally Dutch
How to apply
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