A government organization is transitioning to Service-Oriented Working (SGW), Enterprise Service Management (ESM), and a more mature SIAM operating model. There is a need for an experienced solution architect to guide the future design of service delivery and connect strategy, processes, data, information provision, and technology. The architect supports the further development of service delivery, SIAM, ESM, and CMDB/CSDM, and designs solutions for complex change initiatives.
A significant focus is on integration issues between internal teams, suppliers, processes, and systems. The architect also ensures coherence between architectural frameworks, governance, service delivery, and the implementation of new ITIL processes. The assignment explicitly focuses on designing the SIAM solution and guiding the further setup of the service management landscape.
The architect acts as a sparring partner for management, product owners, architects, and teams, and actively contributes to the development of future-proof service delivery.
What you do
- Develop architectural principles for service management and service delivery, considering strategic organizational objectives.
- Support the further development of Service-Oriented Working (SGW), including associated designs for ESM and SIAM solution directions.
- Support the implementation of new ITIL processes and advise on the setup and continuous development of an enterprise ITSM platform.
- Monitor coherence between processes, information objects, data, and applications, including advising on data quality, ownership, and governance between internal and external parties.
- Further develop CMDB/CSDM as a foundation for service delivery within Service Management, as well as design integrations between tooling, systems, and API links with internal and external suppliers.
- Act as a sparring partner for management, product owners, and promote architecture-aware working within teams, including supporting decision-making around service delivery, SIAM, and ESM.
- Coordinate with Enterprise Architects and other architects to ensure adherence to architectural standards and guidelines.
Profile
- Guide the future design of service delivery and connect strategy, processes, data, information provision, and technology.
- Support the further development of Service-Oriented Working (SGW), SIAM, Enterprise Service Management (ESM), and CMDB/CSDM.
- Design solutions for complex change initiatives, with particular attention to integrations between internal teams, suppliers, processes, and systems.
- Monitor coherence between architectural frameworks, governance, service delivery, and the implementation of new ITIL processes.
- Design the SIAM solution and guide the further setup of the service management landscape.
- Act as a sparring partner for management, product owners, architects, and teams, and contribute to future-proof service delivery.
What they ask
- Fluent in Dutch, both written and spoken.
- HBO+/WO (higher professional education/university) working and thinking level.
- Minimum of 5 years of demonstrable experience as a solution architect or in a comparable architectural role within complex multi-vendor IT environments, working with multiple suppliers, application landscapes, and chain integrations.
- Minimum of 5 years of demonstrable work experience within Service Management environments, where ITIL, Service Management, Enterprise Service Management (ESM), Service Integration And Management (SIAM), process architecture, and information modeling were demonstrably part of the activities.
- Minimum of 3 years of experience with an enterprise ITSM platform (e.g., ServiceNow).
- Minimum of 3 years of demonstrable work experience with at least 3 of the following 4 components: integration architecture, API architecture, system integrations, and supplier integrations.
- Minimum of 3 years of demonstrable experience with CMDB and CSDM issues within a complex enterprise environment.
- TOGAF certification or a demonstrably comparable architectural certification.
- Minimum of 5 years of experience with Agile and DevOps organizations.
Preferences.
- Demonstrable experience as a solution architect within SIAM and ESM transformations.
- Demonstrable experience with CMDB/CSDM, integration architecture, API design, and supplier integrations.
- Demonstrable experience within complex multi-vendor service-oriented organizations with comparable Service Management organizations.
Competencies.
- Connecting
- Conceptually strong
- Organizationally sensitive
- Results-oriented
- Persuasive
- Analytically strong
- Communicative
- Stakeholder management
- Collaboration-oriented
- Proactive
How to apply
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