Intercultural mediator Maghrebi Arabic and Berber

• Mediation and interpreting: You mediate and interpret within a healthcare organization for patients who speak Maghrebi Arabic and/or Berber. This includes video conference interpreting or triadic interpreting and supporting patients in their care pathway, such as explaining procedures, administrative matters, and examinations.
• Psychosocial support: You offer psychosocial support to patients, focusing on reducing language and cultural barriers in their care pathway.
• Conflict mediation: You play a mediating role in conflicts, helping to promote mutual communication and understanding.
• Teamwork and consultation: You collaborate with colleagues from the Intercultural Mediation department, ensure good appointment scheduling, and participate in department meetings and language meetings.
• Administrative tasks: You perform administrative tasks and ensure accurate reporting to the head of the Intercultural Mediation department.
• Responsibility and quality: You take responsibility in your role and contribute to improving intercultural communication within the healthcare department.

What they ask

• Education: You hold a Professional Bachelor's degree in humanities or a paramedical field.
• Experience: A minimum of 2 years of experience in intercultural mediation or a specific recognized training in intercultural mediation in healthcare is a plus.
• Language skills: Good knowledge of Maghrebi Arabic and Berber and able to express yourself fluently and clearly in Dutch. Good knowledge of Spanish is an additional asset.
• Technical skills: Experience with MS Windows (Outlook), Office suites, and quickly learns new department-specific PC software.
• Judgment and discretion: You have good judgment for assessing the seriousness of situations and always respect patient privacy and professional secrecy.
• Quality and flexibility: You work accurately, orderly, and are stress-resistant. You can flexibly handle peak periods and are willing to take on new tasks.
• Results-oriented: You work in a results-oriented, cost-conscious manner and strive for high quality in the work you deliver.

• Salary according to IFIC 14.
• Takeover of seniority demonstrated by employment certificates.
• Meal vouchers of €8 per 7.6 hours worked.
• Free hospitalization insurance and favorable rate for family members.
• 30 days of vacation for full-time work.
• Bicycle allowance of €0.37 per kilometer and the possibility to lease a bicycle.
• Holiday pay and end-of-year bonus.
• Numerous opportunities for growth, learning, and specialization.
• Possibilities for flexible hours, self-rostering, teleworking, and flexible work.