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West FlandersHybridHours negotiable<3months
As a manager, you are the face of a hotel establishment. You welcome guests and ensure the smooth operation of the facility. You combine operational reception tasks with coordinating and administrative responsibilities. You enjoy working independently but can rely on support from a head office for administrative follow-ups.
What you will do.
- Welcoming reception: Welcome guests at the reception, manage keys, and correctly handle administration related to contracts and payments. The reception is open from 9 AM-10 AM and 4 PM-8 PM.
- Daily operations: Oversee the operation of the residence, meticulously follow procedures, and maintain an efficient workflow.
- Operational checks: Inspect hotel rooms and ensure everything is in order upon guests' arrival and departure.
- Team coordination: Create schedules and manage the cleaning crew and handymen.
- Flexibility: Be available for guests in emergencies.
- Administration & reporting: Manage group bookings and report weekly on the operation of the establishment to management.
- Stock management: Ensure timely replenishment of stock (linens, wardrobes, cutlery, crockery).
Profile
- Fluent in French, Dutch, and English.
- Responsible and energetic, with a preference for independent work.
- Customer-oriented attitude and always striving for positive reviews.
- Relocation to a studio within the building is a requirement.
Professional skills.
- Handling complaints
- Managing the check-in procedure
- Providing information
- Placing orders
- Monitoring stock
- Welcoming customers
- Receiving payments
- Preparing and serving breakfast
- Washing dishes
- Clearing tables
- Reporting defects and damages
- Principles of customer friendliness
- Procedures for tourist reservations
- Administrative management
- Identity verification procedures
- Communication techniques
- Stock and inventory management
- Manual dishwashing
- Reservation software
- Fire safety regulations
- Reception techniques
Personal skills.
- Creativity
- Commercial insight
- Reliability
- Customer focus
- Independence
- Initiative
- Planning and organizing
- Empathy
- Responsibility
- Communication
- Flexibility
- Results-oriented
How to apply
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