Childcare Allowance Affair Consultant

• Conduct intake interviews with affected residents, often together with the social worker.
• Inventory and analyze the help and support request.
• Clarify wishes, needs, and requested provisions or reimbursements.
• Investigate the relationship between the application and the consequences of the childcare allowance affair.
• Test applications against the applicable SPUK scheme.
• Assess the reasonableness, feasibility, and legality of requested provisions.
• Draw up a personal plan of approach and a decision with conclusions and recommendations.
• Advise on appropriate forms of support and financial compensation.
• Manage your own caseload.
• Monitor the progress of dossiers.
• Guard agreements and deadlines.
• Ensure complete and correct dossier building.
• Collaborate closely with social workers, legal staff, and other involved professionals.
• Coordinate services between involved parties.
• Participate in the bi-weekly consultation.
• Contribute to an integrated approach to supporting affected residents.

What they ask

• 'Bring your own device' applies; no IT resources will be provided (laptop, phone, and accessories).
• Minimum 3 years demonstrable work experience in the past 6 years as a consultant in a childcare allowance affair within a municipal organization or the UHT.
• Minimum 5 years demonstrable work experience within the social domain (participation, Wmo, debt counseling, income support, special assistance, minimum policy, broad support).
• Candidate agrees to the stated secondment conditions.

Preferences.

• Demonstrably completed education in quality management/change management.
• Demonstrable work experience in a service-oriented consultant role, where the candidate was responsible for testing, assessing, and processing applications for provisions, schemes, or compensations.
• Demonstrable work experience with assessing financial issues, compensation schemes, recovery schemes, debt issues, special assistance, minimum schemes, or similar customized provisions.
• Demonstrable experience with activities within the Childcare Allowance Recovery Operation, broad support for affected individuals, or implementation of SPUK schemes.

Competencies.

• Analytical ability: Can understand complex help and support questions, gather relevant information, and based on that, arrive at a substantiated assessment and advice.
• Judgment: Can carefully test applications, provisions, and reimbursements against laws and regulations, policy frameworks, and the principles of the SPUK scheme, and prepare substantiated decisions.
• Customer focus: Easily makes contact with residents, conducts conversations with empathy and respect, clearly identifies the actual support need, and manages expectations well.
• Collaboration skills: Works effectively with social workers, legal staff, and other involved parties and actively contributes to integrated service provision for affected residents.