A government organization is looking for an independent functional administrator for the management and further development of the Corsa, SmartDocuments, and preferably DataMask applications. The assignment focuses on ensuring the continuity, quality, and optimal setup of these applications, so that users are effectively supported and business processes can be reliably executed. The assignment includes both managing existing functionalities and identifying and implementing improvements.
The contractor acts as a substantive point of contact for users, suppliers, and other involved parties.
Intended result. The result of the assignment is a stable, reliable, and future-proof setup of Corsa, SmartDocuments, and where possible, DataMask. Notifications, incidents, and change requests are handled timely and carefully, while the quality of data and application setup is demonstrably monitored and improved. Bottlenecks are identified and translated into concrete improvement proposals.
What you will do.
- Ensure the functional management of Corsa, SmartDocuments, and preferably DataMask
- Monitor and, if necessary, improve the quality, structure, and organization of data within the applications
- Manage the functional setup and identify and elaborate improvement opportunities
- Register, analyze, prioritize, and handle user questions, incidents, and change requests, including via Topdesk
- Support users in the effective and correct use of the applications
- Prepare, execute, and document testing activities for changes, releases, and new functionalities
- Provide support for reports, data analyses
- Coordinate with internal stakeholders regarding wishes, bottlenecks, and process improvements
- Act as a substantive point of contact for suppliers and external consultants for complex incidents and changes
- Ensure timely and qualitative follow-up of open tickets, actions, and management activities
Profile
- Communication skills: essential for liaising between users, IT, and suppliers. Translate user requirements into functional specifications and clearly explain system functionalities
- Analytical ability: the ability to analyze incidents, process deviations, and system requirements and resolve them structurally
- Customer focus: support users in their work with Corsa, including training, manuals, and usage advice
- Planning and organizing: efficiently handle updates, change requests, and the prioritization of incidents
- Collaboration and persuasion: frequently collaborate with information advisors, information management, IT, and project leaders, and build support for improvements
- Process-oriented thinking: insight into information and archive processes
What they ask
- Minimum 4 years of demonstrable work experience in the past 10 years with Microsoft 365 management
- Minimum 2 years of demonstrable work experience as a functional administrator / technical specialist
- Demonstrable work experience in the past 2 years with Smartdocuments
- Demonstrable work experience in the past 2 years with Corsa
Wishes.
- Minimum 1 year of demonstrable work experience as a functional administrator within a government organization
- At least a demonstrable completed HBO bachelor's degree in the field of IT, Business IT
- Minimum 2 years of demonstrable work experience in the past 5 years with Smartdocuments
- Minimum 2 years of demonstrable work experience in the past 5 years with Corsa
- Demonstrable work experience with municipal case systems: Corsa, SmartDocuments
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