As a Sales & Relationship Management Officer, you are the link between commercial opportunities and sustainable customer relationships. You translate customer ambitions into concrete solutions with software and play an active role in both acquiring new business and further developing existing customers. You are responsible for your own customer portfolio of 15 to 20 organizations, primarily within the public sector and increasingly within the business market.
In this role, you combine relationship management with a strong focus on sales: you are actively involved in tenders and quotation processes and know how to convert commercial opportunities into results. You ensure that customers make optimal use of our services and that the collaboration runs smoothly and professionally. You are also continuously alert to opportunities to deepen and expand the relationship.
What you will do.
- Actively contribute to sales processes, including tenders and the preparation and follow-up of quotations
- Identify and utilize commercial opportunities within both new and existing customers
- Manage and further expand your customer portfolio with a focus on long-term relationships
- Act as the first point of contact for customers and ensure seamless service delivery
- Proactively liaise with internal departments for questions, bottlenecks
- Organize and conduct semi-annual customer reviews to evaluate collaboration, performance, and growth opportunities
- Advise customers on optimizing and expanding the use of solutions
- Ensure customer satisfaction and contract continuity
Profile
What makes you successful in this role is your commercial drive combined with strong relational skills. You are proactive, solution-oriented, and feel responsible for both customer satisfaction and commercial results.
- HBO+ (higher professional education) working and thinking level, preferably in a commercial, business administration, or HR-related direction
- Demonstrable experience in a commercial role, account management, or relationship management
- Experience with tenders and quotation processes is a strong plus
- Affinity with software solutions and preferably knowledge of HR processes
- Strong communication skills and the ability to switch at different levels
- Entrepreneurial and results-oriented mindset
- Excellent command of the Dutch language
How to apply
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