As a Debt Assistance Consultant, you support residents with financial concerns. The activities range from light support (information and advice), stabilizing the financial situation (phase 1), to establishing and implementing a debt settlement scheme (phase 2). You strengthen the resident's (financial) self-reliance and are the first point of contact for a resident with a financial assistance request. In addition, you collaborate integrally with a social team when support from other areas of life is needed.
The focus is increasingly on coaching and supporting residents, with the ultimate goal of a stable, financially healthy, and independent situation.
A municipal organization is committed to implementing all legal regulations in the social domain and related tasks in the field of care and safety. The team for Existential Security and Integration executes the legal regulations related to Work, Income, Debt Assistance, and Integration. Within the social team, continuous efforts are made to improve the services offered to residents and the development of tasks. The Debt Assistance cluster consists of 5 Debt Assistance Consultants and a supporting colleague.
All professionals of the social team work from an office location.
Within the social team, the 'reversed test' methodology is used. This methodology provides professionals with a common language for decision-making in (complex) cases. The starting point is not the solution, but the desired effect/result. This methodology also aligns with the development of the Participation Act (in Balance), where the focus increasingly shifts from control to existential security and supporting residents based on trust.
What you do
- Early detection: based on signals of payment arrears from fixed costs partners, you contact residents (by phone, in writing, or via home visits)
- You conduct intake and advisory interviews with residents with a financial question, both private individuals and entrepreneurs
- You independently execute phase 1 and phase 2 (stabilization and debt settlement). This includes, among other things, calculating the VTLB, contact with creditors, sanitation credit, debt mediation, forced agreement/WSNP, crisis/intervention, action plan, and drafting decisions
- You manage established debt assistance trajectories
- You develop an appropriate action plan for residents together with the resident, stakeholders, and volunteer staff
- Debt assistance for entrepreneurs primarily consists of intake, analysis, and collaboration with relevant partners and colleagues from the region
- You actively contribute to case discussions within the Debt Assistance cluster and more broadly within the social team
- You regularly conduct (coaching) conversations with residents, paying attention to aftercare with a view to long-term financial self-reliance. If necessary, you adjust interim agreements with residents
- You work closely with various chain partners such as welfare organizations, credit banks, and entrepreneur desks
- You work closely with colleagues within the social team such as the Work and Income, Integration, WMO, and Youth consultants and the Intervention Team. You also collaborate with welfare organizations and external parties
Profile
- You have empathy, are creative and flexible, and can build a bridge between residents and the organization
- You are able to guide residents with financial problems towards a stable financial situation
- You know how to motivate and mobilize the target group
- You communicate with tact and persuasiveness, where the resident's context is decisive so that you can provide tailor-made solutions
- You have knowledge and experience with current social developments and regulations
- You quickly grasp complex situations and gain insight into someone's challenges
- You master motivational interviewing and stimulate self-direction
- You are solution-oriented and empathetic: you look at what is possible, while maintaining professional boundaries
- You easily establish contact with network partners and involved professionals
- You are administratively skilled: you write reports, make decisions, and process provisions in systems
- You are - if necessary - willing to work occasionally in the evenings
What they ask
- A completed HBO education, preferably in SJD, Social Work, Debt Assistance, or budget coach
- Knowledge of legislation: You know the Debt Assistance Act and its interfaces with related legislation such as the Participation Act
- Minimum 2 years of relevant work experience, preferably in a role such as Debt Assistance Consultant
Desired.
- Preferably familiar with the local social map
- Experience with the professional application OnView is a plus
Practical
- Hybrid work with a good balance between working from home and working at the office
- We facilitate the setup of your home office. You also receive a daily home office allowance
- Room for personal development and training, including through an internal academy
- You receive a laptop and smartphone on loan
How to apply
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