For a local IT team of a government organization, a service-oriented employee is sought who is committed to providing an optimal customer experience. You will work with colleagues to provide users with the best service. You are the calling card of the IVO department; excellent communication skills and customer focus are therefore a must. You will work in a motivated team with expert colleagues. You can work independently and are proactive, you will seek information and first search in the knowledge system.
What you will do.
- All IT questions from employees at a court and occasionally another court will come to you, directly or via the Customer Contact Center.
- You handle questions and malfunctions as much as possible yourself, from workplace automation to our infrastructure.
- You identify problems before they hinder operations.
- You contribute to IT security.
- For special requests, you think along about a customized solution.
- You actively search for information in the knowledge system and help keep this system up-to-date.
- Complex questions are forwarded to the second line.
Profile
- Empathy
- Strong communication skills
- Team player
- Ability to quickly make connections
- Flexibility
- Out-of-the-box thinking
- Proactive
What they ask
- Knowledge of ITIL processes
- At least two years of relevant experience at a comparable level
- Minimum MBO education completed
Preferences.
- Experience with ITIL is a plus
- Demonstrable IT service desk experience is a plus
How to apply
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