For a major client, a Service / Project Manager is sought to oversee infrastructure, service operations, and application delivery workflows. In this dual-capability role, you will be responsible for both strategic project delivery and structured service lifecycle management. You will coordinate cross-functional teams, manage high-stakes web application lifecycles, and ensure that operational services closely align with business objectives and governance standards.
What you do
- Defining and managing project parameters through the creation of detailed Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts.
- Operating within structured ITIL processes and utilizing ServiceNow to track, maintain, and optimize IT service delivery and support operations.
- Applying Prince II methodologies for structured project environments alongside agile practices using frameworks like SAFe and DSDM.
- Monitoring the full end-to-end lifecycle of web applications, driving changes smoothly from development into production.
- Building comprehensive dashboards, managing delivery timelines, and updating progress using MS Project Online, Jira, and Confluence.
Profile
- Structured Methodologies: Practical knowledge of Prince II and ITIL practices.
- Agile Frameworks: Experience navigating and scaling inside Agile setups (SAFe, DSDM).
- Tooling Ecosystem: Strong proficiency with ServiceNow, MS Project Online, Jira, and Confluence.
- Application Savvy: Strong understanding of web application lifecycles, deployment tracks, and operational support.
- Junior: 1+ year of experience in IT project coordination or service desk management support.
- Medior: 3+ years of experience autonomously driving medium-scale IT projects or managing application services.
- Senior: 10+ years of experience commanding complex, multi-million euro IT services/projects, implementing scaling frameworks, and orchestrating steering committees.
Languages.
- English: Professional proficiency (Minimum 3/4)
- AND Dutch OR French: Professional proficiency (Minimum 3/4)
How to apply
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