You are the first point of contact for customers of an international snack producer and the connecting link between sales, logistics, and external service providers. You manage the order process from A to Z, identify bottlenecks, and coordinate with internal and external parties. You handle questions and comments and are given full scope to actively contribute ideas and to organize processes more smartly and efficiently.
What you will do.
- You are the first point of contact for customers and logistics partners regarding questions and comments about deliveries;
- You ensure correct and timely processing of customer orders and deliveries;
- You monitor the progress of orders and stock and contact the relevant parties in case of deviations;
- You independently handle customer claims and complaints and create credit notes if necessary;
- You draw up and keep customer-specific work instructions up to date;
- You correctly process consignment and export orders in the system.
What they ask
- Completed MBO education (intermediate vocational education), preference for Customer Service or comparable study;
- Minimum 2 to 3 years of work experience in a similar position, preferably within the food sector (not a must);
- Energized by customer contact and able to switch quickly between tasks;
- Accurate and structured work;
- Good knowledge of Dutch and English languages.
Practical
- A gross monthly salary between €2800 and €3400 based on 40 hours, depending on experience;
- Working from home is possible on Mondays and Fridays (Tuesdays, Wednesdays, and Thursdays are collective office days).
How to apply
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