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Complaints Manager

HainautHybrid37.5 hours/week<3months

This assignment involves a role as a complaints manager within an organization focused on social legislation and legal matters.

What you do

  • You handle requests and complaints from members by analyzing files, calculating remunerations, and drafting correspondence.
  • You support members by answering their questions, intervening with employers if necessary, and preparing files for the legal department.
  • You provide your expertise to colleagues, delegates, and activists, while offering clear information on topics related to labor law and social legislation.
  • You actively monitor developments in labor law, working conditions, and social legislation.
  • You contribute to union operations by participating in activities and managing regional files.

What they ask

  • You hold a relevant bachelor's degree or have equivalent experience.
  • You have a strong legal background or have previously worked in an HR or personnel department.
  • You have a good affinity for and understanding of salaries and their components, as well as collective bargaining agreements.
  • You are precise, motivated, a fast learner, and flexible.

Practical

  • Several weeks of training are provided.
  • Support from experienced colleagues is available for questions or double-checks.

How to apply

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