HR Service Desk Employee

• You are the specialist and the point of contact for all employees regarding their HR matters.
• You provide information and help employees manage their personnel affairs themselves via the intranet or the administration system.
• You handle inquiries by phone, chat, or via the contact form.
• You investigate complex questions, possibly with the help of experienced colleagues, or forward them to the HR Back-office.
• You work with a daily schedule, alternating between phone services and order services.
• You handle both telephone and written inquiries daily.
• There are opportunities for in-depth development (e.g., a task focus or participation in a project group) and coaching and/or support tasks.
• You may be deployed at a social desk, where you provide telephone assistance to colleagues with questions related to care, well-being, and/or integrity.

• You are a multitasker and can work simultaneously with multiple screens and systems while on the phone with a colleague.
• You quickly make connections and understand the underlying question.
• You have a pleasant phone voice and good typing skills.
• Excellent oral and written command of the Dutch language.
• You are flexible, customer-oriented, and open to feedback.
• MBO 3 working and thinking level or equivalent via EVC, or at least two years of work experience at the required level.

Preferences.

• Preferably a background in personnel & labor or social legal services.
• Preferably experience in a customer service environment or relevant HR experience.
• Preferably experience in translating information (from a Question Tracking System, Beaufort, Servicemanager, LCC, intranet) to the customer's request.

• A reliability investigation and possibly a language and multitasking assessment are part of the selection procedure.