Front Office Employee Social Domain

• Answering questions via phone, email, and personal contact.
• Conducting an initial inquiry for requests for assistance.
• Mapping the situation, network, and various living areas.
• Assessing the nature, complexity, and urgency of the request for assistance.
• Determining whether a question belongs within the municipal domain or can be better handled by a primary care facility.
• Processing files.
• Processing assignments within the messaging traffic of the Youth Act.
• Planning home visits.

• You are a true all-rounder and can quickly switch between different questions, tasks, and interlocutors.
• You enjoy organizing multiple things simultaneously without losing overview or quality.
• You are empathetic and possess professional and communicative skills.
• You are a good listener, but also dare to ask probing and critical questions when the situation demands it.
• You do not shy away from difficult conversations.
• You are able to quickly get to the core of a request for assistance during an initial inquiry.
• You know what information is needed to make a good initial assessment of the situation, urgency, and complexity.
• You look beyond the direct request for assistance and have an eye for the resident's network and possibilities.
• You are critical, results-oriented, and stress-resistant.
• You can set priorities well, work carefully, and are flexible.
• You work independently, are curious, contribute ideas, and quickly find the right information and collaboration partner.

What they ask

• Minimum of 3 years demonstrable work experience in the past 10 years within a municipal organization in the social domain as a front office employee or consultant or similar.

Preferences.

• Demonstrable completed education at a minimum of MBO 4 level in the field of social work.
• Minimum of 5 years demonstrable work experience within a municipal organization in the social domain as a front office employee, consultant, or similar positions.
• Demonstrable work experience with Suite.

Competencies.

• Analytical
• Interviewing skills
• Collaboration
• Connecting
• Communication skills