You are an all-round debt counselor with extensive and recent experience in the intake phase and debt settlement within debt assistance. The activities consist of a combination of counter services at the Money Matters Helpdesk and carrying out debt settlements. The Money Matters Helpdesk is the first point of contact for residents with financial concerns and for applications for debt assistance.
Residents can go there free of charge and with low thresholds for advice and support on questions about money, allowances, schemes, and debts. You will work an average of 2 to 3 half-days per week at the Money Matters Helpdesk. The remaining time will be spent on carrying out debt settlements.
What you will do.
- Conduct advice and registration interviews
- Determine whether there is a problematic debt situation
- Map the resident's spending and debt patterns and identify possible problems and causes
- Investigate eligibility for national and local provisions
- Stabilize residents' financial situations
- Implement the intake phase and debt settlements
- Draft and send decisions through decrees
- Prepare action plans and reports
- Arrange internal registration and coordination regarding budget management
- Prepare requests for a forced agreement and the WSNP (Debt Restructuring Act for Natural Persons)
- Attend court hearings in the context of a forced agreement or WSNP
- Apply crisis intervention, for example, in the event of a threatened eviction or disconnection of water or energy
- Refer to other agencies when necessary, such as social work, and monitor the further process
- Calculate the Free Amount to be Retained (VTLB)
- Handle files of residents affected by the childcare benefits scandal for whom debt assistance needs to be initiated
- Coordinate with the team responsible for broad support to victims of the childcare benefits scandal, to ensure that the support is well aligned
- Implement the additional debt assistance offer for young people in the context of the benefits recovery operation
Profile
- Familiar with motivational interviewing techniques and uses them to promote residents' self-reliance
- Customer-oriented, flexible, and focused on collaboration
- Can quickly switch between different tasks and is willing to assist where necessary
- Quickly adopts working methods and is able to manage a caseload independently
- Possesses the right motivation and creativity to achieve good results
- Quality is of paramount importance and thinks in terms of opportunities and possibilities to further improve services and working methods
Competencies.
- Stress-resistant
- Accurate
- Able to maintain a balance between empathy and professionalism
- Good collaboration skills
- Proactive attitude
- Flexible
- Able to convert identified problems and obstacles into solutions
What they ask
- Minimum 2 years of demonstrable work experience as a debt counselor at a government organization
- Minimum 1 year of demonstrable work experience independently managing a caseload (intake phase/debt settlement)
- Demonstrable work experience in conducting advice and intake interviews, analyzing debt situations, and preparing action plans and/or reports
Wishes.
- Minimum 3 years of demonstrable work experience as a debt counselor within a government organization
- Demonstrable work experience with crisis intervention within debt assistance, including acting in the event of threatened eviction and/or disconnection of water or energy
- Demonstrable work experience with the Allegro system
Practical
- The contractor participates in regular work meetings
- The contractor reports to the client or a supervisor
- The form of work is determined, among other things, by: location and planning for the results to be delivered
- Work is carried out in a team context
How to apply
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