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Visible on IKONS todayNewPopular
North BrabantOn siteHours negotiable<3months
An experienced Support Engineer is sought to provide high-quality IT support across corporate office and enterprise environments. The ideal candidate will have strong technical troubleshooting skills, excellent customer service, and hands-on experience supporting end-user devices, mobile technologies, and meeting room systems.
What you will do.
- Provide onsite and remote support for Windows laptops, desktops, and peripherals.
- Troubleshoot hardware, software, operating system, and application-related issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
- Handle device installations, replacements, upgrades, and IT asset management.
- Support joiner, mover, and leaver (JML) processes.
- Configure and troubleshoot Apple iPhones, iPads, and Android devices.
- Configure email, Microsoft Teams, VPN, and other mobile applications.
- Support device enrollment and management using Microsoft Intune or other mobile device management (MDM) solutions.
- Support Microsoft Teams Rooms and video conferencing solutions.
- Troubleshoot meeting room equipment, including displays, cameras, microphones, and speakers.
- Perform pre-meeting checks and provide executive meeting support when required.
- Coordinate with audiovisual (AV) vendors to resolve complex technical issues.
- Provide hands-on technical support to infrastructure, network, security, server, and workplace teams.
- Perform cable patching, equipment installations, device replacements, and connectivity checks.
- Support hardware deployments, site readiness activities and infrastructure changes.
- Act as the primary onsite IT contact for end users.
- Manage incidents and service requests through ServiceNow or similar IT service management (ITSM) tools.
- Ensure compliance with service-level agreements (SLAs) and timely ticket resolution.
- Maintain accurate IT asset and configuration management database (CMDB) records.
- Participate in site audits, technology refresh projects, and continuous improvement initiatives.
What they ask for.
- Strong knowledge of Windows 10/11 operating systems.
- Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
- Hands-on experience supporting Apple iOS devices and Android smartphones and tablets.
- Knowledge of Microsoft Intune and mobile device management solutions.
- Experience supporting Microsoft Teams Rooms and meeting room technologies.
- Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
- Familiarity with ServiceNow or similar ticketing systems.
- Strong hardware troubleshooting skills and understanding of IT asset lifecycle management.
Profile
- Minimum 5 years of experience in onsite or desktop support.
- Hands-on experience supporting Windows devices, mobile devices, and meeting room technologies.
- Experience providing hands-on infrastructure support in enterprise environments.
- Proven ability to deliver excellent customer service and maintain high user satisfaction.
Preferences.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication.
- Professional approach when supporting VIPs and executive users.
- Ability to work independently and manage priorities effectively.
- Strong analytical and problem-solving skills.
- Proactive, positive, and collaborative attitude.
- Ability to work in a fast-paced environment with minimal supervision.
- ITIL Foundation certification.
- Experience supporting multinational enterprise environments.
- Experience working in manufacturing or corporate office environments.
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
- Microsoft Teams Administrator Associate (MS-700).
- ServiceNow Certified System Administrator (CSA) is an advantage.
How to apply
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