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North HollandOn site36 hours/week<3months
As an intake and service employee, you are the first point of contact for citizens wishing to reach a government organization. The role involves a broad range of tasks.
What you will do.
- Schedule, record, and process declarations in an official report.
- Receive citizens at the office counter.
- Answer emails.
- Call citizens who wish to contact us.
- Extract necessary information with tact, calmness, and appropriate communication techniques.
- Process and register information carefully and efficiently.
- Schedule appointments for declarations.
- Forward questions and reports to the correct channel.
- Handle diverse situations, such as impatient tipsters, anxious victims, or confused individuals.
Profile
- Proactive and flexible.
- Experience working in a sometimes hectic environment.
- Easily switches between various tasks (counter, declarations, phone calls).
- Good at handling ad-hoc tasks.
- Enthusiastic and positive.
- Involved in the work, with colleagues, and with citizens.
- Socially skilled, helpful, and understanding, yet also articulate and resilient.
- Excellent collaboration skills; actively seeks contact with colleagues, citizens, and external parties.
- Proficient in Dutch, both orally and in writing.
- Able to communicate effectively with people in English.
- Proficient with digital systems.
- Good typing skills.
- Good general knowledge to quickly place information in the correct context.
- Capable of asking the right questions to gather information.
- Works accurately and diligently, even under time pressure or during routine work.
What they ask
- MBO 3 working and thinking level or equivalent via EVC, or at least two years of work experience at the requested level.
- A BOA certificate or willingness to obtain one.
- Willingness to follow the internal intake and service training and the BOA training (12-16 weeks on-site, at the organization's expense and during working hours).
How to apply
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