Intake and Service Assistant

You are the first point of contact for a government organization. You speak to people, receive reports, and process declarations. You do this with care and speed to quickly assess the urgency of reports. You handle various questions via phone, email, social media, and chatbot. You ensure that information reaches the right place and, in urgent cases, you directly contact the control room. Less urgent reports are forwarded to the appropriate team.

• receiving reports via phone, email
• processing information in the systems
• forwarding reports to the correct teams or handling them yourself
• taking declarations and scheduling appointments
• answering questions via social media and the chatbot

You are skilled at conducting conversations with people from diverse backgrounds, even when topics and emotions are intense. You adopt a human and service-oriented approach, and you have a good sense of what someone needs. You can record and retrieve relevant information in systems, react quickly, and work accurately, even under pressure. You maintain an overview and control, even in challenging situations.

What they ask

• havo or vwo diploma, or vmbo/mbo 2 work and thinking level (or equivalent via EVC, or at least two years of demonstrable experience at the required work and thinking level)
• a BOA diploma (or willingness to obtain one)
• good command of the Dutch language, both spoken and written (proficiency in other languages is preferred)
• willingness to follow job-specific training

• You will start with a four-week training course, followed by regular new modules.
• A reliability investigation and assessment are part of the selection procedure.
• Assessments and selection interviews take place on specific dates.