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South HollandHybrid36 hours/week6-12months
A government organization works daily towards a strong and resilient city where everyone can participate. It is committed to residents who need (temporary) support in the areas of work, income, care, or debt.
- Within the domain, there is intensive collaboration with social organizations, care providers, and chain partners to help residents as effectively as possible.
- The implementation teams are responsible for trajectories ranging from guidance to work to debt assistance, youth care, and income support. The focus is on the resident's entire living situation.
- Integrated working, learning, and continuous improvement are important pillars.
- You will work within a dynamic implementation team of approximately 25 FTE where dedicated professionals collaborate to give residents perspective on a debt-free future.
- The team's activities include prevention, early detection, debt assistance, and various target groups. Part of the process is carried out by back-office colleagues.
What you will do.
- Guide and support residents with financial and/or multi-problem issues towards sustainable financial stability and self-reliance.
- Offer tailor-made debt assistance trajectories, supporting residents in stabilizing their financial situation, arranging debt settlements, and realizing sustainable solutions.
- Execute the complete debt assistance process: from intake and stabilization to settlement and aftercare.
- Draw up action plans.
- Maintain intensive contact with creditors, administrators, and chain partners.
- Monitor progress and compliance with agreements.
- Conduct (telephone) intake interviews.
- Independently set up and execute debt settlements (amicable and legal).
- Calculate and substantiate VTLBs (disposable income) in accordance with Recofa guidelines.
- Provide aftercare following debt settlement.
- Collaborate integrally with internal and external partners within the social domain.
- Deliver meticulous reports and file construction according to quality guidelines.
Profile
- Participation in regular work meetings.
- Accountable to the client or a supervisor.
- Work in a team context.
What they ask
- Minimum of 2 years demonstrable work experience as a debt counselor within a municipal organization.
- Demonstrable work experience with conducting intake interviews, setting up debt settlements, and performing VTLB calculations.
- Agreement with the stated secondment conditions.
Preferences.
- Demonstrable completed education at a minimum of HBO bachelor level.
- Minimum of 2 years demonstrable work experience in the past 6 years within the Social Domain at a large government organization (100,000+ inhabitants).
- Minimum of 5 years demonstrable work experience in the past 8 years as a debt counselor.
- Available no later than October 15, 2026, for a minimum of 32 hours.
- A short, concise, and personally written cover letter.
Competencies.
- Empathy: shows genuine interest and understanding for residents with financial and psychosocial problems.
- Stress resistance: maintains professional and diligent work under pressure and in complex cases.
- Caseload management: monitors progress, prioritizes effectively, and works systematically.
- Time management: monitors progress, prioritizes effectively, and works systematically.
- Communication skills: is clear, diligent, and convincing in oral and written communication.
- Analytical ability: recognizes underlying problems, can make connections, and proposes appropriate interventions.
- Judgment: carefully weighs interests and makes responsible decisions within the frameworks.
- Collaboration-oriented: works effectively within and outside the organization and is collegial.
- Professionalism: possesses up-to-date knowledge of debt assistance, VTLB calculations, and relevant laws and regulations (Wgs, Recofa).
- Customer focus: provides services with respect for the resident's own autonomy and maintains the boundaries of the professional framework.
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