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South HollandHybrid28 hours/week<3months
As a Customer Contact Center employee at a government organization, you are the first point of contact for all resident inquiries. You help people in a friendly and efficient manner through various channels.
What you do
- Create reports
- Process document requests
- Answer questions via phone, contact form, WhatsApp, and live chat
- Issue documents at the counter
- Act as a host/hostess at the office
- Create public space reports
- Independently answer 75% of questions using the website and an extensive knowledge base
Profile
- You enjoy helping people and look for the question behind the question
- You are pleasant and clear on the phone
- You work accurately and keep a cool head under pressure
- You can quickly switch between information systems (up to five simultaneously)
- You are hospitable, service-oriented, and easily make personal contact
What they ask
- Completed MBO4 education, preferably supplemented with call center experience
- Good command of Dutch and English, both spoken and written
- Touch typing with 10 fingers and digital proficiency
- Flexible availability in a varying schedule (Monday to Friday)
- Preferably residing in the region for quick availability and knowledge of the city
How to apply
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