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LiegeOn site40 hours/week<3months
As part of the digital transformation of a European retail group, we are looking for a freelance Product Quality Analyst to strengthen the Digital Product team.
- The group has a significant network of sales points in Europe as well as several e-commerce platforms. The quality, stability, and performance of these platforms are major challenges to support business growth and ensure an optimal customer experience.
- The consultant will work in an international environment, at the heart of interactions between the Product, Development, Digital, and Business teams.
What you will do.
- As a Product Quality Analyst, you will be the QA reference for digital platforms and play a key role in securing production deployments.
- Your main responsibility is to ensure that every evolution, correction, or new functionality meets the expected quality level before its deployment to production.
- You act as a true quality control point between the Product, Development, Digital, and Business teams: you challenge evolutions, identify risks, validate their proper functioning, and contribute to the decision for production deployment.
- Particular attention is paid to the most critical customer journeys — account creation, authentication, navigation, cart, checkout, payment, and orders — to guarantee a reliable and regression-free user experience.
- Beyond test execution, you are responsible for the product's quality vision: anticipating risks, structuring test campaigns, monitoring incidents, and continuously improving QA practices.
Responsibilities.
- Be the quality reference for digital products
- Ensure the functional quality of the various digital platforms.
- Be the primary QA contact for the Product, Development, Digital, and Business teams.
- Challenge functional evolutions to identify risks before their production deployment.
- Determine the necessary test coverage level based on the criticality of the evolutions.
- Identify, reproduce, document, and prioritize anomalies.
- Ensure the application of homogeneous quality standards across different European markets.
- Secure releases and production deployments
- Ensure that each evolution is sufficiently tested and compliant before its deployment.
- Design and maintain test scenarios and cases associated with product evolutions.
- Perform functional, exploratory, and regression tests.
- Prioritize securing critical user journeys: customer account, login, cart, checkout, payment, and orders.
- Validate bug fixes and new functionalities.
- Identify anomalies or risks that could jeopardize a production deployment.
- Provide a clear vision of the quality level and risks before each release to help teams make the deployment decision.
- Perform post-production checks to verify platform stability and the absence of regression.
- Product support and incident management
- Be a privileged point of contact for incidents reported by internal teams.
- Qualify and analyze incidents to identify their origin.
- Evaluate their criticality and participate in their prioritization.
- Collaborate with development teams until their resolution.
- Ensure clear follow-up of progress with various stakeholders.
- Capitalize on incidents to prevent their recurrence.
- Continuous improvement
- Monitor the quality and stability of applications after production deployments.
- Identify recurring problems and contribute to the analysis of their causes.
- Evolve QA standards, methods, and processes.
- Propose actions to make platforms and releases more reliable.
- Gradually improve test coverage.
- Contribute to test automation, when relevant.
Profile
- Minimum 3 to 5 years of experience in Quality Assurance, Product Quality, Product Support, or a similar role.
- Significant experience with digital products, ideally in an e-commerce environment.
- Experience in a role involving release validation and securing production deployments.
- Very good understanding of digital customer journeys and the challenges related to user experience.
- Ability to assess the criticality of an anomaly and its potential impact on the business or the customer.
- Ability to investigate a problem autonomously and in a structured manner.
- Ability to communicate effectively with both technical and business stakeholders.
Technical skills.
- Proficiency in Jira and Confluence.
- Experience in designing and writing test cases.
- Good command of browser developer tools, especially Chrome DevTools.
- Experience with API testing using Postman or an equivalent tool.
- Knowledge of test automation is a plus.
- Knowledge of Google Analytics 4 is a plus.
Languages.
- Fluent French.
- Professional English is essential.
- Dutch is appreciated.
Qualities.
- Strong quality culture and capable of assuming a QA reference role.
- Able to step back from a release and evaluate its risks.
- Autonomous and able to quickly take charge of a complex digital environment.
- Methodical and demanding on quality.
- Able to seek the cause of a problem rather than just noting the anomaly.
- Comfortable challenging both Product and technical teams when the quality of a release requires it.
- Solution-oriented and focused on continuous improvement.
- Able to work effectively with Product, Development, Digital, and Business teams.
How to apply
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