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AntwerpHybrid38 hours/week<3months
A key role in customer satisfaction and loyalty by consistently providing optimal service to B2C customers.
- Gain thorough theoretical basic knowledge through enriching operational experience.
- Training on various topics such as giving feedback, communication, customer centricity to develop knowledge and skills.
What you will do.
- Analyze customer billing inquiries (connection and relocation requests, changes in energy market conditions) through various channels.
- Consult the IT system (SAP).
- Maintain telephone and written contact with customers.
- Request input from colleagues and experts.
- Provide a qualitative and appropriate solution for customers and accurately register it in the systems.
- Communicate the solution to various parties (customers, network operator, experts).
- Actively participate in team meetings and propose ideas to improve customer service working methods and customer contacts.
Profile
- Gets energy from customer contacts and prioritizes customer satisfaction.
- Very good communication skills, both oral and written.
- Analytical and critical mindset: good analysis is essential to solve customer problems.
- Enjoys working diligently with various programs and is eager to learn new tools.
- Results-oriented and keeps objectives in mind.
- A true team player who enjoys helping colleagues.
- Strong safety and environmental awareness.
How to apply
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