As a Functional Administrator within a multidisciplinary team for civil affairs, you are the link between users, suppliers, and information provision. You ensure that applications, hardware facilities, and workplace environments within civil affairs align well with the needs of the organization and its residents. You support users with complex functional issues, analyze disruptions, and ensure structural improvements. You also coordinate the introduction of new equipment and facilities.
What you will do. The role of functional administration is changing, with an increasing emphasis on SaaS services, governance, impact analyses, and guiding changes. You oversee the consequences of changes for processes, users, privacy, information security, and service delivery.
- Managing and improving applications, hardware facilities, and workplace environments.
- Advising the organization on the use, management, and further development of applications and facilities.
- Directing SaaS service providers, external suppliers, and the quality of their services.
- Analyzing and resolving disruptions and assessing the impact of changes on processes, users, and business operations.
- Guiding implementations, new functionalities, and releases, with attention to privacy, security, and compliance requirements such as BIO, NIS, and ISMS.
You will work on applications and facilities that are essential for service delivery to residents, for example, concerning birth, relocation, marriage, death, travel documents, and the Personal Records Database (BRP).
What they ask We are looking for a future-oriented functional administrator who maintains an overview, effectively switches between users, processes, and technology, and can translate changes into concrete improvements. You are analytical, strong in communication, and enjoy collaborating in an environment where digital service delivery is rapidly developing.
Profile
- Completed HBO/WO (higher professional education/university) degree in a relevant field.
- Several years of experience as a functional administrator, information officer, or in a similar role.
- Knowledge of municipal processes, preferably within civil affairs.
- Experience with SaaS services, vendor management, and acceptance testing.
- Knowledge of privacy, information security, and relevant frameworks such as BIO, NIS, and ISMS.
- Experience with Agile/Scrum working and knowledge of BiSL and ITIL.
- Basic knowledge of infrastructure, networks, and preferably SQL.
- Affinity with Low-Code and No-Code platforms.
Furthermore, you are proactive, accurate, and results-oriented. You know how to build support, enjoy working collaboratively, and are willing to work regularly on-site.
How to apply
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