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Service Coordinator Functional Designer

BrusselsHybridHours negotiable<3months

This role bridges Business and IT within medium to large-scale projects. The focus is on gathering and challenging business requirements, coordinating functional analyses and developments, defining priorities, ensuring robust end-to-end solution design, and supporting the transition to run activities.

The consultant will work on data-oriented processes covering data flows, storage, traceability, reporting, and user interfaces, while ensuring effective communication across stakeholders and maintaining high quality standards in a dynamic Agile environment.

What you do

  • Coordinate medium to large-scale IT projects involving multiple stakeholders
  • Collect, analyze and validate business and user requirements
  • Define priorities and objectives in collaboration with business representatives and project teams
  • Coordinate functional analysis and development activities
  • Ensure the quality and consistency of functional and technical solution designs
  • Organize and coordinate project execution from analysis to implementation
  • Contribute to the setup and transition to run operations
  • Support acceptance testing activities and ensure proper follow-up
  • Report project progress regularly to management
  • Promote collaboration, communication, and positive team spirit between Business and IT
  • Gather, document and challenge user requirements
  • Perform business and functional analysis
  • Design IT solutions for medium-scale projects
  • Coordinate project activities and stakeholders
  • Monitor project progress and communicate updates to all concerned parties
  • Analyze and improve business processes and applications
  • Define and document functional requirements for IT developments
  • Produce and maintain project documentation
  • Describe test scenarios and coordinate test execution with testers and test coordinators
  • Document new and adapted business processes and functionalities
  • Support acceptance testing and validation phases
  • Ensure alignment with Agile project methodologies
  • Assist in prioritization, planning and objective setting
  • Ensure achievement of project goals within agreed constraints
  • Contribute to communication, collaboration and knowledge sharing within the team

What they ask

  • At least 5 years of professional experience in IT
  • Functional & Business Analysis:
  • User requirements gathering and analysis
  • Business analysis
  • Functional analysis
  • Functional requirements definition
  • IT solution design
  • Process modeling and documentation
  • Business process improvement
  • Application improvement
  • Understanding of software development life cycles
  • Agile methodologies
  • Project & Coordination:
  • Project coordination
  • Project leadership
  • Planning and prioritization
  • Stakeholder management
  • Progress reporting
  • Acceptance testing follow-up
  • End-to-end project vision
  • Technical:
  • Functional design
  • Test scenario definition
  • Test coordination
  • Microsoft Office (Word, Excel)
  • Basic SQL / data querying
  • Data-oriented processes
  • Data input/output management
  • Data extraction
  • Data storage
  • Data traceability
  • Reporting
  • User interface considerations
  • Languages:
  • English: good professional level
  • French or Dutch: fluent

Profile

  • Team player
  • Structured and proactive mindset
  • Excellent communication skills
  • Excellent interpersonal skills
  • Negotiation skills
  • Strong conceptual and analytical thinking
  • Quality-driven approach
  • Strong collaboration with Business and IT stakeholders
  • Eager to learn, motivated and curious

Nice-to-have.

  • Insurance processes knowledge
  • Financial services processes knowledge
  • Business architecture knowledge

How to apply

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