OnSite Support Engineer

• You often work half a day or a full day at a client's site.
• At the start of the day, you align on priorities.
• You handle incidents, management tasks, checks, and smaller technical assignments.
• You keep tickets, client documentation, and asset information up-to-date.
• At the end of the day, you discuss findings with the client contact person and forward actions to the appropriate colleague within the organization.

Your role with the client.

• You are the recognizable face of an IT service provider on location.
• You translate technical findings into clear explanations and concrete follow-up actions.
• You identify risks, deviations, and opportunities before they become larger problems.
• You maintain the balance between direct support and structural improvement.

What you work on.

• Workplaces, laptops, peripherals, and device lifecycle.
• Microsoft 365, Teams, Outlook, OneDrive, Intune, and Entra ID.
• Windows clients and, depending on your knowledge, Windows Server.
• Basic checks on networks, switches, Wi-Fi, cabling, and connectivity.
• Onboarding, offboarding, deployments, migrations, and roll-outs.
• Monitoring, compliance, updates, security status, and documentation.

• A completed technical MBO-4 or HBO education, for example in Computer Science or IT.
• Approximately three years of relevant work experience in support, workplace management, system administration, or a comparable environment.
• Good communicative skills in word and writing.
• An analytical, customer-oriented, and independent work attitude.
• The ability to investigate technical issues, implement solutions, and document them clearly.
• A driving license, as you regularly work at client locations.

Useful knowledge.

• Microsoft 365, Intune, Teams, Exchange Online, and SharePoint.
• Windows clients, Windows Server, and Active Directory.
• Microsoft Azure and Entra ID.
• Basic network knowledge, such as TCP/IP, DNS, DHCP, and VPN.

How you make a difference.

• Ownership: you complete what you start and make agreements visible.
• Signaling: you recognize recurring problems, risks, and improvement opportunities.
• Advising: you not only explain what is happening but also think about what can be improved.
• Collaboration: you know when to act independently and when to involve a specialist.
• Trust: you build a professional relationship with users and client contact persons.