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Visible on IKONS todayNewPopular
UtrechtOn site38 hours/week<3months
As an Information Provision & Automation employee, you guide change processes resulting from modifications to IT systems within a government organization. You identify, formulate, and analyze problems within the IT and operational management processes, and monitor problem resolution.
What you will do.
- Act as the first point of contact for end-users and line managers during new IT releases and changes.
- Provide operational management advice for usage questions.
- Serve as the primary contact for IT services and seek process improvements related to IT.
- Gain insight into the IT operational processes and the department's IT landscape (applications; software & hardware).
- Provide future-oriented advice on the IT landscape.
- Support the section head and colleagues from the ground-based weapon systems section.
- Execute, evaluate, and coordinate the department's IT landscape (software & hardware), including needs assessment.
- Advise on ICT issues and IT-related matters.
- Develop and evaluate IT manuals applicable to the department.
- Maintain contact with IT suppliers within the organization.
- Coordinate and guide knowledge sharing of IT operational management.
- Handle onboarding of new employees regarding rights and ICT resources (hardware & software).
- Consult and update activity registration systems, such as Service management ServiceNow, Microsoft, and IAM systems.
- Work closely with team members, the department, and various other internal and external parts of the IT organization.
What they ask
- HBO (higher professional education) work and thinking level or a demonstrable equivalent combination of education and experience.
- Knowledge of results-oriented operational management.
- Knowledge of IT organization.
- Knowledge of IT architecture.
- Knowledge of policy regarding IT process management within a government organization.
- Knowledge of maintaining, migrating, and user management of IT functionality.
- Knowledge of Microsoft Office.
- Basic knowledge of project trajectories and change management.
Profile
- Insight into the structure and working methods of a government organization and its IT command.
- Insight into the use of IT systems.
- Insight into communication software.
- Proficiency in working with information systems.
- Proficiency in reporting and eliciting needs.
- Proficiency in expressing oneself well verbally and in writing.
- Ability to oversee concurrent projects and short-term activities.
- Ability to work accurately.
- Independent, social, proactive, and capable of building good networks.
Practical
- A security screening is part of the selection procedure.
- A reference check and assessment may be part of the selection procedure.
- You must be from a country within the European Economic Area, or possess a combined permit for residence and work (GVVA).
How to apply
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