You help residents regain control over their finances and their lives. With an eye for all aspects of life, specialized knowledge of debt counseling, and a broad perspective, you truly make a difference. You support residents with financial and social issues based on trust and equality. You work integrally, looking at all areas of a resident's life. You combine specialized debt counseling with case management and collaboration in the neighborhood.
What you will do.
- First point of contact for residents with financial questions or problems.
- Looks beyond just financial matters, with an eye for housing, health, upbringing, work, relationships, and mental burden.
- Connects with the resident's needs and possibilities to create overview, peace, and perspective.
- Prevents crisis situations or offers long-term guidance towards financial self-reliance.
- Collaborates with professionals from various disciplines in neighborhood teams of a local public organization.
- Provides general information about benefits, allowances, and provisions.
- Performs specialized debt counseling within the Municipal Debt Counseling Act (Wgs).
- Takes the lead when support is needed in multiple areas of life.
- Conducts conversations with residents at home, in the neighborhood, or at the organization's location.
- Guides residents towards greater financial self-reliance.
- Maintains contact with aid workers, creditors, and network partners.
- Distributes new registrations and schedules initial conversations.
- Elaborates conversations into integrated plans and liaises with colleagues.
- Participates in case consultations with colleagues.
- Updates reports and maintains contacts via phone and email.
Profile
- Easily makes contact and puts residents at ease, even in difficult situations.
- Listens attentively, asks probing questions, and quickly grasps the core of a situation.
- Maintains an overview, even when multiple requests for help are present simultaneously.
- Understands that sustainable change takes time and motivates residents.
- Empathetic and people-oriented, but also dares to be clear and take charge when necessary.
- Flexible, entrepreneurial, and enjoys collaborating with colleagues and network partners.
What they ask
- Completed HBO (higher professional education) degree, preferably in Social Work or Social Legal Services.
- Knowledge of laws and regulations, the social security system, and financial provisions.
- Experience with debt counseling.
- Experience with conducting interviews and analyzing complex situations.
- Knowledge of behavioral change and psychological models.
How to apply
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