As a Front Office employee, you and your team are the on-site point of contact for all support needs of colleagues within a government organization. You help the customer, take over the customer journey, and ensure that the customer is informed in a timely manner about the progress of the request. You fulfill a coordinating role between the supplier and the customer and build a local network of internal and external suppliers.
The main goal is to ensure that the customer feels helped and is satisfied with the end result. You are given the freedom to achieve this result at your own discretion. As a Front Office employee, you are customer-friendly and think along with the customer. You listen carefully to what the customer asks and ask questions to gather sufficient information. You always offer an alternative solution or direct the customer in the right direction, even if the customer is not at the right address.
What they ask
- Completed MBO4 education or demonstrably equivalent work and thinking level
- Proficiency in the Dutch language
- Ability to collaborate with stakeholders at various levels of the organization
- Experience working with business systems
- Proactively approach the customer, inquire about bottlenecks, and work with local suppliers to find a solution (manager)
- In possession of a driving license
- Flexibility to work at multiple locations (working from home is not possible)
Preferences.
- Affinity with organizing events
Profile
- Empathetic
- Strong communication skills (verbal and written)
- Organization-oriented: knows hierarchical relationships, is aware of (in)formal rules, different positions and interests relevant to their function, acts according to internal rules, addresses the right person without bypassing others, recognizes developments and sensitivities within their work environment and acts accordingly
- A team player
- Independent
Practical
- Take into account different working methods due to various shared users at locations
- Take into account different work structures, work culture, and working hours at locations
- Take into account different leadership styles
- Self-organizing work capacity
- Ability to switch quickly in a changing environment and/or circumstances
How to apply
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