The Retail Process & Technological Transformation Consultant drives the transformation of retail tools by combining process excellence, technological innovation, and change management. The objective is to improve the performance of sales forces, operational efficiency in stores, and employee/customer experience, by deploying harmonized processes and technological solutions adapted to business challenges.
What you will do.
- Define and lead the roadmap for transformation projects.
- Identify opportunities for optimizing processes, tools, and operating modes in stores and at headquarters.
- Prioritize initiatives based on their business, operational, and human impact.
- Map, analyze, and redesign key retail processes.
- Standardize practices and ensure their coherent deployment across the network.
- Reduce operational pain points and simplify user journeys for field teams.
- Drive the evolution of retail tools in conjunction with IT, digital, data, and business teams.
- Oversee the selection, design, and deployment of technological solutions: POS, clienteling apps, in-store mobility, workforce management tools, operational reporting, etc.
- Ensure the integration of new solutions into the existing ecosystem and their adoption by users.
- Structure and lead complex, multi-country, and multi-stakeholder transformation programs.
- Define project governance, milestones, budgets, risks, and success indicators.
- Facilitate steering committees and ensure regular reporting to management.
- Responsible for the Retail project portfolio and its animation.
- Facilitate agile methodology rituals to coordinate the various stakeholders: PM / RTE / IT LEAD / SA.
- Monitor the investment budget.
- Supervise a project / transformation / process team, depending on the organization.
- Coordinate internal stakeholders: Retail, IT, Digital, Supply Chain, Finance, HR, Data, Training.
- Manage external partners, integrators, and solution providers.
What they ask
- Mandatory experience in the luxury sector.
- Experience in retail transformation, process excellence, consulting, operations, or program management.
- Proven experience in leading technological transformation projects with high operational impact.
- Experience in multi-country deployment and managing complex and matrix environments.
- Excellent command of retail processes and operational challenges at points of sale.
- Strong understanding of retail technological solutions and their business impacts.
- Solid skills in project/program management.
- Ability to articulate strategic vision and operational execution.
- Excellent analytical skills and results orientation.
- Proficiency in change management and user adoption.
- Very good communication, influence, and transversal coordination skills.
- Fluent English; another language is a plus.
Profile
- Leadership and ability to unite.
- Structured, pragmatic, and solution-oriented mindset.
- Strong field sensitivity and user experience.
- Ability to thrive in demanding and rapidly transforming environments.
- Curiosity for innovation and new technologies.
How to apply
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