Solutions Engineer

• Build and deliver robust experiences and ensure it continues to work well for customers.
• Build integrations using a proprietary (TypeScript) framework.
• Provide customer support; answer questions and take support requests, ensuring integrations and content issues are resolved.
• Maintain accurate records on the internal ticketing system.
• Create custom integrations, sometimes bending the framework beyond what it was intended for.
• Set up and maintain quality standards for different use cases and content experiences.
• Collaborate with the development team on use case blockers and needs, advocating for priority tasks.
• Provide updates to key stakeholders on product status.
• Oversee Quality Assurance process, ensuring high quality standards are maintained.

• Daily check-ins with the development team - specifying requirements on new tickets and evaluating development team work.
• Daily huddles with the customer success team - checking in on work progress.
• Weekly planning sessions with customer success - determining priorities for the week.
• Time with leadership prioritizing incidental development work.
• Weekly huddle with the whole company - gaining updates on team progress.
• Fulfilling Solutions Engineer tasks: onboarding new customers, making and QA-ing integrations, meetings with customers, launching integrations, upgrades, and pilots.
• Fulfilling Product Owner tasks (approximately 8 hours / week): backlog management, managing release notes / standardization documentation, checking in with other Solutions Engineers regarding technical needs, trying to apply the technology in new ways.

What they ask Minimum experience requirements:

• 4-5 years of Solutions Engineer and Product Owning experience or similar.
• SaaS experience.
• Product development.
• Experience in delivering software to customers.
• Experience in collaborating with internal teams.
• Experience of working with market insights and trends.

• Technically focused with a drive to make customers happy!
• Great communicator.
• Good level of assertiveness.
• Has an eye for scalability.
• Ability to think critically.
• Tenacious in the search for solutions.
• Able to translate customer needs into something tangible for development.
• Ability to make decisions today with an eye on the future.

• Paid self-development time: 4 hours a week to spend on educational activities of your choice.
• 25 paid vacation days, plus 8 public holiday days.
• Work-from-home allowance.
• New work setup (laptop and 2 additional 27" monitors), plus Spotify Premium (or similar) and your choice of headphones.
• Reimbursement: €4,300 - €4,800 per month depending on experience (based on a freelance agreement).