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HainautHybridHours negotiable<3months
An organization is looking for a Support Technician specialized in Cisco Telephony to strengthen its operations team. The consultant will work on Cisco collaboration environments to ensure support, operation, and continuous improvement of IP telephony solutions. He/she will also participate in production releases, change management, and operations automation.
What you do
- Provide N2 level support and contribute to N3 support
- Handle complex incidents and problems related to telephony solutions
- Administer Cisco Webex and Cisco CUCM environments
- Participate in production releases and Release Management
- Manage changes and monitor technical developments
- Support local teams on telephony and collaboration topics
- Participate in crisis cells and the resolution of major incidents
- Contribute to the industrialization and automation of operations
- Guarantee the quality of service of collaboration platforms
- Ensure technical documentation and sharing of best practices
- Participate in on-call duties and interventions outside business hours
What they ask
- Solid experience with Cisco telephony solutions and collaboration environments
- Autonomous, rigorous
- Capable of intervening on complex incidents while supporting technical teams
How to apply
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