You will have the opportunity in the coming months to work intensively on a growing product within a mobility platform. The platform believes in a future where mobility is organized based on needs, not ownership. Through Vehicle-to-Grid (V2G), electric cars feed power back into the energy grid, contributing to solving grid congestion and building the energy and mobility supply of the future.
You will be part of a team working on a new subscription product for individuals and self-employed professionals, giving them monthly access to a fleet of vehicles. This product is growing rapidly, and processes, customer base, and automation are being actively developed.
What you will do. You will be responsible for the onboarding of new customers and customer support within the subscription product. You will work closely with other departments.
Responsibilities.
- Call and guide new customers through onboarding: from application to activation
- Answer customer questions and ensure customers are well-assisted
- Identify recurring questions or bottlenecks and report them back to the team
- Contribute to improvements in the onboarding and support process
What they ask
- HBO or university level of thinking
- Proactive, independent
- Strong communication skills in Dutch, both via email and phone
- Experience with digital tools (email, Google Sheets, apps)
Profile
- You have availability to work in the coming months, for example during a gap year, after graduation, or during another transitional period
- You can start on short notice
How to apply
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