Real Estate Service Manager

• Be the point of contact for tenants and ensure professional and personal handling of questions, complaints, and service requests.
• Coordinate the follow-up of reports, liaise with colleagues and suppliers, and monitor progress and agreements.
• Identify recurring bottlenecks and actively contribute to structural solutions and more customer-friendly work processes.
• Manage resident communication, organize tenant activities, and ensure proper follow-up of completed work.
• Analyze customer feedback and satisfaction surveys, translating them into concrete improvements in service delivery.
• Work closely with colleagues from Technical and Account Management, supporting reports, portfolio meetings, and communication with clients.

• Understands that good service sometimes requires patience and empathy, but equally clarity and decisiveness.
• Is a good listener, dares to ask probing questions, and remains professional and solution-oriented even in difficult situations.
• Maintains an overview, sets priorities, and takes responsibility for proper follow-up.
• Timely identifies what needs attention and communicates easily with various people.
• Carefully weighs interests.

What they ask

• HBO (higher professional education) work and thinking level and approximately 3 years of work experience in business services.
• A background in hospitality, services, or real estate is a plus.
• Experience with customer contact, complaint handling, and process coordination.
• Good communication skills in Dutch and English.
• Affinity with digital systems and process-oriented work.