Support Engineer

As a Customer Support Engineer, you make a difference by helping customers, solving technical challenges, and providing the best service. You work in a team where knowledge sharing and collaboration are central.

What you will do.

• Responsible for technical support to customers, primarily IT engineers at professional organizations.
• First point of contact for diverse and sometimes complex IT issues.
• Thinks in solutions, ensures clear communication, and fast, professional handling.
• Advises customers on the best approach, configuration, and smart improvements in their network and IT environment.
• Solves malfunctions and network problems, configures firewalls, switches, and cloud.
• Analyzes problems, determines urgency, and searches for the best solution independently or with colleagues.
• Carefully registers incidents in a ticketing system.
• Helps new customers by configuring and advising on CPEs (Customer Premises Equipment).
• Contributes to reliable service and expert support.
• Develops along with the network environment and open source cloud.
• Participates in the on-call service.

What they ask

• MBO-4 or HBO degree in IT management, networks, or cloud.
• Experience with firewalls, routers, and switches, preferably Juniper and/or MikroTik.
• Knowledge of network, security, virtualization, and storage technology (a plus).
• Good command of both Dutch and English.
• Driving license B.
• Curious, eager to learn, and a team player.
• Able to clearly explain complex technical matters and advise customers expertly.