An organization is seeking a Product Manager – Operational Compliance & Safety to oversee all ICT products within this domain. You will manage the complete product life cycle (Think, Design, Build, Run), from strategic changes to operational execution. You will collaborate closely with internal clients, your team, ICT partners, suppliers, and stakeholders to continuously enhance the functionality of products and applications, optimizing the organization's operations, services, and commercial outcomes.
The ICT department encompasses all ICT services essential for the organization's operations. In the Operational Compliance & Safety domain, this includes ICT support for services ensuring regulatory compliance and maintaining operability, such as Fire Brigade, Inspection, Security, and Compliance. The supported products facilitate tasks like incident registration, logging findings and audit results, and alerting the appropriate teams during emergencies. This role reports directly to the Service Manager.
What you will do.
- Manage ICT services and tools for products, ensuring smooth operations through established Service Level Agreements.
- Oversee the lifecycle of various products following release cycle structures and regulations.
- Manage the complete budget for product operations.
- Build and maintain strong client relationships, adhering to clear agreements.
- Monitor and oversee supplier services.
- Stay updated on external market trends and internal developments to identify improvement opportunities.
- Leverage customer needs, product expertise, market insights, and architectural guidelines to provide key input for the Service Manager’s roadmap.
- Develop business cases for products and their underlying solutions.
- Execute the vision and roadmap by initiating, delegating, and monitoring product projects while respecting ICT architecture and engaging relevant stakeholders.
Profile
- Master’s degree or equivalent experience.
- At least 5 years of relevant experience with a proven track record.
- Experience in industrial sectors with strong customer service elements is a plus.
- Strong knowledge of project, program, and product management.
- Customer-oriented, capable of working autonomously and collaboratively.
- Skilled in engaging with clients at all levels, communicating effectively on technical and conceptual topics.
- Strong diplomatic and negotiation skills with a persuasive approach.
- Excellent organizational talent, result-driven mindset, and analytical capabilities.
- Experience in people management.
- Fluent in English and proficient in French or Dutch.
How to apply
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