As a Guidance Consultant, you are the first point of contact for citizens of a large city. You inform and advise them on local, urban, and national provisions, as well as laws and regulations within the social domain. You clarify questions using an established methodology, with attention to citizens' self-reliance. These conversations are primarily conducted in Dutch, but also regularly in English.
You encourage citizens to take their own responsibility and guide them to other professionals within the organization or externally for support in debt counseling, legal assistance, or WMO. You refer them to a district team when there are multiple problems or a crisis situation. A consultant's day is very diverse. You start on-site with walk-in hours where citizens report with simple to very complex questions in the field of care and welfare.
During these conversations, you ask broad questions where necessary and specific questions where possible. You register information in the system and ensure proper referral or make an appointment with a specialist. In the afternoon, appointments are scheduled for in-depth analysis, mapping the situation using the ZRM. When referring, you register information comprehensively so that your colleague from another department can immediately follow up.
In complex situations, support can be requested from a quality employee and/or an access expertise employee.
What you do
- Inform and advise on local, urban, and national provisions, as well as laws and regulations within the social domain
- Perform question clarification according to an established methodology
- Encourage citizens in their own responsibility
- Guide to other professionals within the organization or externally
- Refer to a district team in cases of multi-problem situations or crises
- Ask broad questions where necessary and specific questions where possible
- Register information in the system
- Ensure proper referrals
- Make appointments with a specialist
- Conduct in-depth analysis using the ZRM to map the situation
- Register comprehensively for seamless handover to colleagues
- Request support from quality and/or access expertise staff when needed
Profile
- Involved, but also able to relativize
- Excellent at applying conversation techniques in both Dutch and English
- Flexible attitude, can be deployed at various locations
- Results-oriented and actively seeks collaboration with district teams and partners in the neighborhood
- Able to work stress-sensitively, focusing on reducing stress for help-seekers and strengthening their self-direction/empowerment
- Able to maintain a balance between persistence and flexibility: you persevere when necessary and let go when it yields the best result
What they ask
- Minimally a completed HBO degree in Social Work, Social Legal Services, or Applied Psychology
- Minimally 3 years of work experience (gained in the last 5 years) with conducting in-depth question clarification conversations and integrally questioning citizens across multiple life areas described in the self-reliance matrix (ZRM)
- Proficiency in Dutch and English at a minimum C1 level, both verbally and in writing
Preferences.
- Work experience related to Domestic Violence and Child Abuse, WMO, Participation Act, and/or debt counseling
- Minimally 3 years of work experience with customer contact within the social domain
- Work experience at a large municipal organization
- Work experience with physically assisting citizens while directly switching between various digital programs
How to apply
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