Documentation & Training Officer

• Develop, write, and maintain user manuals and technical documentation for information systems (IS).
• Design and maintain online help systems integrated into IS applications, ensuring content is accessible, context-sensitive, and user-friendly.
• Create and maintain clear, accessible web-based documentation, including knowledge-base articles, FAQs, and tutorials, ensuring effective version control.
• Design, develop, and deliver instructor-led and e-learning training programmes on IS applications and processes, including training materials, practical exercises, and assessments.
• Translate business and functional requirements into clear, user-friendly documentation and guidance tailored to non-technical audiences.
• Develop screen recordings and video tutorials to demonstrate software features, workflows, and procedures.
• Edit and produce professional training videos incorporating graphics, audio, subtitles, and captions to enhance clarity, accessibility, and learner engagement.
• Design, develop, and maintain interactive e-learning modules and digital learning resources.
• Collaborate with subject matter experts (SMEs), project managers, developers, and other stakeholders to gather information and ensure the accuracy, completeness, and consistency of all documentation and training materials.
• Establish, promote, and enforce documentation standards, style guides, and templates to ensure consistency, quality, and compliance across all materials.
• Manage the documentation lifecycle, including version control, review and approval cycles, translation coordination, publication, distribution, and ongoing maintenance.
• Plan and deliver engaging training sessions and presentations to large, diverse, and multilingual audiences, adapting delivery methods and materials to meet different learning needs and language requirements.

What they ask

• Master's degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience.
• At least 10 years of experience in Information Systems training.
• At least 5 years of experience in online learning design and development.
• At least 5 years of experience in SharePoint.
• At least 5 years of experience in Camtasia.
• At least 5 years of experience in Confluence.
• At least 5 years of experience in Information Systems' user documentation.
• At least 5 years of experience in MS Project.
• At least 5 years of experience in MS PowerPoint.
• Experience with e-learning authoring tools and Learning Management Systems (LMS) (e.g., Articulate 360, Adobe Captivate, Moodle).
• Knowledge of preparing end-user documentation (manuals, FAQs, quick guides) for IS/ICT solutions.
• Excellent command of the English language.

Desired.

• Knowledge of web languages or tools (e.g., HTML, HTML5, CSS, JavaScript).
• Knowledge of professional authoring and documentation tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Markdown, Confluence).