Customer Service Representative

• Provide customer service and after-sales support.
• Rigorously manage the entire end-to-end order processing: order release, confirmation tracking, creation of delivery orders, shipment tracking, and invoice generation.
• Ensure the smooth running of the design management process: maintenance of reference data, updating of design status, and communication with customers.
• Drive the monthly evaluation, analysis, and optimization of KPIs related to customer experience.
• Identify improvement opportunities and contribute to strengthening the supply chain service level for packaging and additional materials.
• Monitor and contribute to the improvement of finished product stock.
• Participate in digitalization and promote self-service tools.
• Independently manage specific assignments and projects, particularly those related to the development of key indicators.
• Contribute to continuous improvement through common projects related to customer initiatives.
• Understand specific market needs in terms of supply chain and contribute to the continuous optimization of operations.

What they ask

• 2 to 3 years of experience in a similar role.
• Strong sense of customer service and demonstrate autonomy, proactivity, and great rigor.
• Ability to manage multiple tasks in parallel, with a good sense of priorities and organization.
• Fluent in French and English, both oral and written.
• Proficiency in Dutch is an asset.
• Strong professional communication skills, both written and oral.
• Excellent analytical mind and resilience.
• Customer, results, and productivity oriented.
• Proficiency in the following tools: SAP, Microsoft Office, Teams, Power BI, and CRM.
• Ability to work autonomously, including under pressure, while maintaining attention to detail.

• Exciting challenges and numerous development and training opportunities in a truly international environment.
• A culture of innovation driven by industry experts who achieve concrete results.
• An equal opportunities policy that values diversity and inclusion.
• Competitive remuneration and attractive benefits, with flexible working arrangements.