Service Delivery Manager SIAM & ITIL

• Manage end-to-end service delivery within the assigned functional or technical domain.
• Act as the primary point of contact for service delivery follow-up towards various stakeholders.
• Coordinate collaboration and synergy between multiple internal and external service providers.
• Monitor service levels, performance, risks, issues, and escalations to ensure stability.
• Organize and chair operational and tactical consultation meetings, such as service reviews and coordination boards.
• Track incidents, structural problems, changes, and improvement actions from a service perspective.
• Provide consistent reporting on service performance and contribute to the professionalization of SIAM processes.

What they ask

• Minimum 8 years of experience in IT Service Management and ITIL.
• Minimum 5 years of experience in Service Delivery Management, specifically in KPI and SLA monitoring.
• Minimum 5 years of experience in Multi-provider governance and coordination.
• Minimum 3 years of experience with SIAM (Service Integration and Management).
• Experience in Escalation Management and Risk Management within service delivery.
• Experience with Service Reporting and governance structures.
• Experience working within a government or public sector environment.
• Proactive, results-oriented, and possessing strong stakeholder management skills.
• Active knowledge of Dutch, French, and English.

Nice to Haves.

• Willingness to obtain additional certifications in service integration.