As a Functional Administrator focused on managing a CRM system, you connect the organization with students, businesses, and the region. You ensure that the CRM system supports processes and that colleagues can use the system effectively. In this way, with smart solutions and reliable data, you make a daily difference for education and the organization.
What you will do. You ensure that technology, data, and processes work well together. As a Functional Administrator, you manage various educational and service systems, with a focus on the CRM system. This includes collaboration with practical training companies, practical supervisors, and regional employers, as well as supporting the recruitment and intake of new students and processes related to contract education.
You work within the Information Technology department and are responsible for the functional management and further development of the CRM system within a Microsoft ecosystem. You translate organizational questions into effective solutions. A significant part of your work revolves around process improvement and data, looking at how the intake and recruitment chain and collaboration with partners can be better supported. You ensure that data is reliable, current, and securely available.
- You manage and improve various educational and service systems, including the CRM system using Microsoft Dynamics 365, and configure forms, dashboards, and workflows.
- You translate the wishes of coordinators, account managers, and intake advisors into smart and user-friendly CRM solutions.
- You optimize processes related to practical training (BPV), business relationships, recruitment, intake, and enrollment of students.
- You ensure reliable and secure data and support integrations with other systems.
- You help colleagues use the CRM effectively with clear explanations, practical training, and personal support.
- You guide colleagues with practical training and clear instructions and use their experiences to further improve the CRM.
Profile
You are the connecting link between users, processes, and IT. You combine knowledge of Microsoft Dynamics 365 with insight into data and educational processes. You are energized by improving, collaborating, and supporting colleagues. In doing so, you make technical possibilities understandable for people with different backgrounds.
What they ask
- Relevant education at MBO or HBO level.
- Experience with functional CRM management within Microsoft Dynamics 365 or a comparable CRM environment.
- Knowledge of Dynamics 365, Power Platform, and configuring workflows with Power Automate.
- Understanding of processes related to practical training (BPV), business relationships, recruitment, intake, and enrollment within vocational education.
- Insight into system integrations, APIs, and data exchange with, for example, educational systems.
- Attention to data quality, access rights, privacy, and GDPR.
- Enjoys collaborating, transferring knowledge, and helping colleagues use CRM optimally.
How to apply
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