A role within a global Commercial Growth & Operations environment. You will play a key role in improving how knowledge is created, structured, maintained, governed and accessed across international teams. This is a hands-on individual contributor role suited to an experienced knowledge management professional who thrives in a complex stakeholder landscape and enjoys translating strategy into practical improvements.
You will contribute to modern knowledge practices, support AI-enabled knowledge environments and drive measurable improvements in content quality, usability and adoption.
What you do
- Lead knowledge management initiatives and workstreams that support broader organisational objectives
- Partner with subject matter experts, content owners and business stakeholders to improve knowledge processes
- Improve how knowledge is captured, maintained, shared and accessed
- Develop and strengthen content standards, governance frameworks and quality controls
- Advise stakeholders on content structure, usability and accessibility best practices
- Improve knowledge findability, search experience and user adoption
- Support the implementation and adoption of new knowledge management tools and processes
- Track performance metrics and use data-driven insights to identify improvement opportunities
- Promote knowledge-sharing behaviours and collaborative ways of working across teams
- Contribute to AI-ready knowledge management capabilities and scalable knowledge practices
What they ask
- Experience within Knowledge Management, Information Management, Content Governance or a related discipline
- Proven experience working in complex, fast-paced or global organisations
- Strong stakeholder management and relationship-building skills
- Ability to translate business requirements into practical knowledge solutions
- Experience improving content quality, governance and information architecture
- Strong analytical mindset with experience using performance metrics and insights
- Excellent communication, facilitation and collaboration skills
- Strong prioritisation and execution capabilities
- Fluent written and spoken English
Nice-to-Have Skills.
- Knowledge Governance Frameworks
- Content Operations
- Information Architecture
- Knowledge-Centred Service (KCS)
- Change Adoption Programmes
- Communities of Practice
- Adult Learning Principles
- AI-supported Search and Knowledge Platforms
Systems & Tools. Experience with one or more of the following is advantageous:
- ServiceNow
- Salesforce
- Jira
- Knowledge Management Platforms
- Enterprise Search Solutions
- Collaboration and Documentation Tools
How to apply
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