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North BrabantOn site36 hours/week<3months
A government organization is looking for a Customer Contact Center (CCC) employee. You will answer phone calls on various topics and will be trained by a senior employee, supported by an e-learning module. You will work closely with approximately 45 colleagues in the customer contact center.
What you will do.
- Answer phone calls on various topics
- Greet customers in a friendly manner
- Answer questions quickly and appropriately or refer them
- Handle questions efficiently and accurately using automated systems
What they ask
- Several years of CCC experience
- Minimum of an MBO-4 diploma (Dutch equivalent)
- Speak English in addition to Dutch
- Have a representative appearance
- Be proficient with automated systems
- Be flexibly deployable
- Not have been previously employed by the organization (interim period of two years)
Preferences.
- Reside in or near the work location
Practical
- A pre-employment screening will take place
- Office hours schedule
- Opportunities for personal development through courses and training
- Workplace in the city center
- Working from home is negotiable after a thorough induction period (approx. 12 months)
How to apply
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